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Order 20180425-0000104 Lost

Posted by nine9style(ip:)

Date 2018-07-17 21:55:40

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Dear customer,

I apologize for inconvenience.

As we are now waiting for reply from delivery company,

but we face difficulty of finding the location of parcel and receiving answer of compensatement for now.

I deeply sorry for your worry and inconvenience during this long period of time.

Please let us know which way you prefer; get refund of your order, or receive your item again.

We will do our best to solve this issue by the way you want, despite of delayed answer from delivery company.

I ask for your kind understanding.

We will wait for your reply.

Best regards,

Nine9style

[ Original Message ]

After talking with customs, they have told me they lost the package. They cannot find it and I cannot receive it. They said that You must file a claim with AirKorea to get compensated.

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